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Desktop Client
Help with our desktop application
General
Find general information about the desktop client.
Where can I report bugs and errors?
Do I have to have a 3D tool installed and running to use the client?
I have a new scene in my project. Do I have to upload all assets again?
What is a preview rendering, and why should I do one?
Can I see render jobs started on computer on the web platform?
Helio Security InformationThis document contains security information on the software Helio Cloud Rendering Desktop Client.
How to use the client
Submit jobs, download results, check logs, etc.
What is the recommended folder structure for my projects?
I’ve added a project folder, but I don’t want to sync all the files to the cloud.
Can I see the rendering logs?
Submit log files to Helio supportLearn how to submit the log files from your desktop client to the Helio support, so the engineers can analyze an issue better.
Restart v2 to v3 migration
What are the right limits for my rendering?Learn more about the render limits: noise, passes, cycles, time, etc.
Common issues
How to fix common issues with the desktop client.
Download of the results doesn't workThe rendering has the status successful, but I can't download any files.