If you are having trouble logging into your account, you will need to clear the Helio Render Client cache. Open the Helio Render Client and clear the cache as shown in the image below. After clearing the cache, you will need to log in again. Related ArticlesHelio Security InformationSubmit log files to Helio supportUsing the 3ds Max PluginHow to remove/uninstall Helio3D Studio Max Helio Plugin - Cloud Rendering