Desktop App
Help with our desktop application. Installation, file sync, common issues and more.
General
Find general information about the desktop application.
Where can I report bugs and errors?
Do I have to have a 3D tool installed and running to use the client?
I have a new scene in my project. Do I have to upload all assets again?
What is a preview rendering, and why should I do one?
Can I see render jobs started on computer on the web platform?
Helio Security InformationThis document contains security information on the software Helio Cloud Rendering Desktop Client.
Installation
More about installing and updating the app.
How can I update the client?Learn how to install the latest version.
I’m behind a firewall. Which services need to be accessible/whitelisted to access Helio?Learn about the basic security settings for the firewall.
How can I install Helio?
Install the beta version.How to install the beta version of the Helio client
How to remove/uninstall HelioLearn how to remove the Helio desktop application.
How to use the client
Submit jobs, download results, check logs, etc.
What is the recommended folder structure for my 3ds max projects?Learn about the folder structure to add your projects to Helio.
I’ve added a project folder, but I don’t want to sync all the files to the cloud.Learn how you can define synchronization filter/excludes for specific folders.
Can I see the rendering logs?Learn how to view the detailed rendering outputs from your DCC.
Submit log files to Helio supportLearn how to submit the log files from your desktop client to the Helio support, so the engineers can analyze an issue better.
Restart v2 to v3 migration
What are the right limits for my rendering?Learn more about the render limits: noise, passes, cycles, time, etc.
Resubmit the render jobResubmit the uploaded job and adjust e.g. amount of frame or render quality settings.
Common issues
How to fix common issues with the desktop client.
Download of the results doesn't workThe rendering has the status successful, but I can't download any files.
Helio Desktop client failed to initialize