Helio Cloud Storage Overview

Helio Cloud uses two types of storage for your projects:

Main Project Storage
- Contains your working files, assets, and render outputs
- Retained for 4 months from last activity
Render Snapshot Storage
- Temporary copies created when you submit renders
- Automatically deleted after 7 days

Detailed Retention Policy

What's included:
- All files you upload manually or via Pulze Scene Manager
- Render output files (EXRs, JPEGs, etc.)
- Project settings and configurations
When files are deleted:
- If there is no activity (no new renders/uploads) for 4 months
How to keep files longer:
- Simply open, modify, or re-render the project to reset the 4-month timer
- Download important files for local backup

What's included:
- A frozen copy of your project files used for each render job
- Ensures renders use consistent file versions
When snapshots are deleted:
- Automatically 7 days after render completion
- Deletion happens regardless of activity

Important notes:
- Snapshots are read-only - you can't modify them, only update a new snapshot
- If you need to rerender, submit a new job (a fresh snapshot will be created)

You may encounter a "404" error when trying to access a project or file in Helio Cloud. This typically indicates that:

The requested project, file, or snapshot no longer exists on our servers
The storage has been automatically cleaned up according to our retention policy
You are trying to access a render snapshot that has expired (>7 days old)
You are trying to access a project that has been inactive for >4 months

Check the project's last activity date: If it has been over 4 months, the project and its files have been permanently deleted.
Check the render job date: If the render was completed over 7 days ago, the temporary snapshot has been removed.
Restore from backup: If you need the files, use your own local.
Contact support (if applicable): If you believe this is an error and the project should still be available, contact our team for investigation.